We are looking for a skilled IT Service Desk professional to support our EMEA users, manage end-user hardware, and provide high-quality service—especially for our C-level executives.
Key Responsibilities
- Manage and coordinate EUC corporate hardware (returns, replacements, shipments)
- Provide Major Incident Management support within the EMEA/CET time zone
- Serve as the first point of contact for users and handle tickets in Jira Service Desk
- Perform remote troubleshooting, diagnostics, and communicate progress clearly
- Escalate unresolved issues to higher-level support teams or proper resolution groups
- Provide accurate information on IT services using existing documentation
- Ensure proper ticket triaging, prioritization, and SLA-aligned communication
- Proactively follow up on open cases and escalate when necessary
- Identify and suggest process improvements
- Actively contribute to documentation efforts and create knowledge base articles
- Collaborate closely with other teams (Network, Engineering, etc.)
Requirements
- Proven experience in IT Service Desk / IT Support roles
- Strong asset management skills
- Good knowledge of O365 or Google Workspace
- Experience supporting Windows and MacOS environments
- Experience resolving AV / conference room issues
- Nice to have: basic networking knowledge (Wi-Fi, cabling, firewall), familiarity with ITIL
- Experience supporting C-level executives
- Strong English proficiency (German is an advantage)
- Czech language - communicative
Personal Attributes
- Team-oriented and focused on shared success
- Proactive mindset with a willingness to learn daily
- Strong communication, problem-solving, and prioritization skills
What We Offer
- Cooperation with a globally recognized software company
- Excellent office location – Prague 8
- Hybrid work option after the trial period and after initial onboarding
- Attractive salary package, based on experience
- 5 weeks of vacation, sick days, meal allowance, and Multisport card option
- Start date: immediately or upon agreement
Petra Babková
Telefon: +420 234 715 000