Our client, a leading global healthcare company focused on improving human and animal health, is looking for an experienced Salesforce Administrator to join its Animal Health IT team. In this role, you will be responsible for administering, maintaining and continuously improving the Salesforce CRM platform to enhance user experience, optimize internal processes and support the efficient operation of business teams and customer service.
You will work closely with stakeholders across the organization to gather requirements, design scalable solutions, improve business processes and drive user adoption. The role also offers the opportunity to work with Sales Cloud, Service Cloud, Experience Cloud, integrations and automation.
Key responsibilities
- Administer, maintain and enhance the Salesforce platform, including Flows, dynamic forms, page layouts, profiles, permissions, reports and dashboards.
- Gather business requirements, document user stories and propose scalable solutions based on best practices.
- Manage support tickets, troubleshoot system issues and investigate Flow failures in collaboration with technical teams.
- Coordinate functional testing and user acceptance testing (UAT), gather feedback and implement improvements.
- Support end users through training, guidance and the preparation of training materials.
- Monitor system health, security, data quality and platform updates.
- Manage releases and deployments across environments using appropriate deployment tools.
- Identify opportunities to automate processes, improve workflows and increase user adoption.
- Collaborate with technical product owners, business partners and other Salesforce administrators.
Requirements
- Strong experience with Salesforce administration, particularly Sales Cloud, Service Cloud and declarative configuration/automation.
- In-depth knowledge of Salesforce Flows and other no-code configuration features.
- Experience providing end-user support, troubleshooting issues and prioritizing multiple requests.
- Excellent communication skills, with the ability to translate technical concepts into clear, non-technical language.
- Experience gathering and documenting business requirements and creating user stories.
- Knowledge of testing, release management, technical documentation and deployment tools such as Gearset, Copado or Flosum.
- A proactive approach to process improvement, user experience and data quality.
- Salesforce Administrator certification or at least 5 years of relevant experience while working towards certification.
- Ability to work collaboratively in a changing environment and take ownership of issues through to resolution.
Nice to have
- Experience with Salesforce CPQ or other CPQ solutions.
- Knowledge of Experience Cloud and complex Salesforce environments with multiple integrations.
- Familiarity with advanced Sales Cloud and Service Cloud features, including Einstein and forecasting.
- Additional Salesforce certifications, such as Platform App Builder or Sales Cloud Consultant.
- Experience with Field Service Lightning, Salesforce Data Cloud or basic Apex/trigger principles.
- Familiarity with Jira and Agile/Scrum methodologies.
- Experience coordinating UAT and active involvement in the Salesforce community.
Offer details
- Contract type: Agency Worker.
- Working hours: 40 hours per week.
- Contract duration: Initially up to 6 months, with the possibility of extension depending on business needs and approvals.
- Start date: As soon as possible.
- Work model: Hybrid, with 3 days per week onsite in Prague. Flexible arrangements can be discussed.
If you have strong Salesforce administration experience and enjoy combining technical problem-solving, process improvement and user support, we would be happy to hear from you.
Ondřej Nešpor
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