For our client, a multinational software company, we are currently recruiting for the position: IT Service Management – Service Coordinator
We are looking for a candidate interested in IT services, processes, and data management, who enjoys working in an ITIL environment and wants to further develop in IT Service Management.
What we offer
- Flexible working hours
- Possibility of remote work (with occasional office presence as needed)
- Collaboration in an international environment
- Immediate start possible
Your Responsibilities
- ITIL Process Management: Assist in creating and maintaining ITIL processes (problem, major incident, incident, request, knowledge, service level, and configuration management)
- Reporting and Data Analysis: Generate and analyze reports using spreadsheets, pivot tables, charts, and other data visualization tools
- Administrative Tasks: Manage the approved software list, maintain the IT service catalog, and support various administrative tasks
- Documentation and Process Creation: Create process documentation and collaborate with the Jira administrator to automate workflows
- Support and Backup: Act as a backup for the IT Service Manager, propose projects and initiatives based on data analysis and error prevention
Requirements
- Previous experience or education in IT services, IT management, or business analytics
- Knowledge of ITIL processes (especially problem and process management) – a strong advantage
- Experience with Jira Service Management (formerly Jira SD) – a plus
- Knowledge of DevOps – an advantage
- Experience in reporting and data analytics – highly desirable
- Advanced spreadsheet skills, including: pivot tables,charts, data visualization techniques
- Communicative English (minimum B2/C1)
We Offer
- Cooperation with a globally recognized software company
- Excellent office location – Prague 8
- Flexible working hours
- Remote or hybrid work options; must be able to attend the office in Prague if necessary
- Attractive financial package – based on experience
- 5 weeks of vacation, sick days, meal allowance, option for a Multisport card
- Immediate start possible / by agreement
If you are interested in this position, please send us your current CV in English. Thank you.
Ondřej Nešpor
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