Customer Support Specialist, HPP up to 45.000 CZK

For one of the most established international software companies we are currently looking for suitable candidate for the role of CIC Support Specialist.

Ideal candidate profile:

- Proficiency in English
- Working in a customer service call centre or help desk environment strongly preferred
- Working with individuals from diverse cultures preferred
- Working within structured time frames that provide limited flexibility
- External and Internal client experience
- Experience with creative problem solving for customer
- English – Fluent
- German - Fluent
- Bachelor's Degree in technology or business area preferred

Job description:

- Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
- Collaborate, coordinate and escalate on customer issues acting as a customer advocate while working with all departments
- Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits)
- Document transactions in CRM system

Tasks:
- Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
- Obtain detailed and accurate information relating to the business impact of customer's technical issues utilizing effective questioning techniques
- To seek out opportunities to add value to customers during all interactions
- Diagnosing and anticipating current and future customer learning needs and provide assistance with both
- Resolve 80% of end-user functional questions on first contact

We offer:

  • Competitive salary above the market standard (38-45.000,- CZK/month) + possible bonuses
  • Company benefits package:
  • 5 weeks vacation
  • Sick days
  • Private medical care
  • Full paid meal tickets
  • Pension insurance
  • Life insurance
  • Multisport card
  • Language courses
  • Possible career growth
  • Working in an international environment with a strong focus on people development

Should you be interested in this job please submit your CV. Thank you.

Kristina Krejčová
Telefon: 234 715 000