Customer Tech Support, HPP 35 - 45.000 CZK

Rozumíme lidem a jejich potřebám. V oblasti vyhledávání a náboru specialistů působíme již od roku 1994 a za tu dobu jsme si vybudovali místo jedné z vedoucích personálních agentur na českém trhu.
Jsme AXIAL PERSONNEL AGENCY s.r.o. a náš tým tvoří ti nejlepší profesionálové v oboru. Nabízíme komplexní poradenské služby v oblasti lidských zdrojů a zprostředkování práce.

For one of the most established international software companies we are currently looking for suitable candidate for the role of Customer Tech Support.

Job Description:

- Owns and manages concurrent cases in a ticketing system
- Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through the applications
- Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions
- Maintains personal broad knowledge of product area and deep component expertise
- Participates in de-escalation plans to resolve critical product issues impacting customer business operations
- Collaborates with global support engineers across the product area to drive positive customer outcomes
- Provides ongoing and timely communication via phone and email to customers regarding the status of their requests
- Provides on-call support during evenings and weekends as required by a rotational schedule
- Coaches and mentors other Support Engineers to increase their product expertise and productivity
- Maintains and follows personal development plan by leveraging formal training and knowledge plans

Ideal candidate profile:

- Experience with one or more of the following:
o Writing SQL queries
o Reading Java and object-oriented programming
o Reading JSON (JavaScript Object Notation)
o XML, including SOAP and HTML
o Fiddler and/or Soap UI applications
o Troubleshooting and debugging common web-browsers
o HTTP and security
o SSO (Single Sign-on) technologies, particularly SAML
- Knowledge of business processes and transactions in sourcing functions (requests for quotes, events, tender, price, auctions) and supply chain
- Written and oral communication skills; ability to listen and work with customers in real-time
- Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction
- Proven ability to manage multiple tasks or projects with changing priorities
- Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
- Thrives in a fast-paced environment
- At least 2-3 years working with an enterprise cloud application preferred
- Experience in a previous technical support or customer service role preferred

We offer:

- Company benefits package:
- 5 weeks vacation
- Sick days
- Private medical care
- Full paid meal tickets
- Pension insurance
- Life insurance
- Multisport card
- Language courses
- Possible career growth
- Working in an international environment with a strong focus on people development

Should you be interested in this job please submit your CV. Thank you.


Axial Personnel Agency, s.r.o.

Kristina Krejčová
Telefon: 234 715 000