Rozumíme lidem a jejich potřebám. V oblasti vyhledávání a náboru specialistů působíme již od roku 1994 a za tu dobu jsme si vybudovali místo jedné z vedoucích personálních agentur na českém trhu.
Jsme AXIAL PERSONNEL AGENCY s.r.o. a náš tým tvoří ti nejlepší profesionálové v oboru. Nabízíme komplexní poradenské služby v oblasti lidských zdrojů a zprostředkování práce.
For one of the most established international software companies we are currently looking for suitable candidate for the role of CIC Support Specialist.
Ideal candidate profile:
- Proficiency in English
- Working in a customer service call centre or help desk environment strongly preferred
- Working with individuals from diverse cultures preferred
- Working within structured time frames that provide limited flexibility
- External and Internal client experience
- Experience with creative problem solving for customer
- English – Fluent
- German or Italian
- Bachelor's Degree in technology or business area preferred
- Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
- Collaborate, coordinate and escalate on customer issues acting as a customer advocate while working with all departments
- Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits)
- Document transactions in CRM system
- Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
- Obtain detailed and accurate information relating to the business impact of customer's technical issues utilizing effective questioning techniques
- To seek out opportunities to add value to customers during all interactions
- Diagnosing and anticipating current and future customer learning needs and provide assistance with both
- Resolve 80% of end-user functional questions on first contact
- Competitive salary above the market standard (38-45.000,- CZK/month) + possible bonuses
- Company benefits package:
- 5 weeks vacation
- Sick days
- Private medical care
- Full paid meal tickets
- Pension insurance
- Life insurance
- Multisport card
- Language courses
- Possible career growth
- Working in an international environment with a strong focus on people development
Should you be interested in this job please submit your CV. Thank you.
Axial Personnel Agency, s.r.o.
Telefon: 234 715 000