CUSTOMER CARE - Italian or German (suitable for graduates)

AXIAL PERSONNEL AGENCY s.r.o. je jednou z vedoucích personálních agentur a na českém trhu pracovních míst působí již od roku 1994.
Nabízíme komplexní poradenské služby v oblasti lidských zdrojů a zprostředkování pracovních nabídek v Čechách i na Moravě.

For one of the most established international software companies we are currently looking for suitable candidate for the role of Customer Support assisting clients using their company software - IT background is not required.
Juniors or graduates are welcome!

Within this role you will be using languages on daily basis.

Requirements:

- High school/University education
- Fluent English + Italian or German
- Great communication skills - ability to obtain detail and accurate information about current issue
- Ability to learn quickly, pro-active approach, empathy, responsibility
- Oportunity seeking
- Previous experience from customer care/administrative jobs is a plus - but graduates are welcome:-)

Job description:

- Supporting internal/external clients using company software
- Troubleshooting - collaborate, cooradinate and if necessary escalate to another department
- Providing complete satisfaction for all customer interactions
- Document transaction in CRM system
- Maintaining the quality of the customer support

We offer:

- Salary 33 - 40.000 CZK
- Company benefits package (5 weeks vacation, sick days, full paid meal tickets, pension insurance, Multisport card...), annual bonus
- Possible career growrth
- Working in an international environment with a strong focus on people development

Should you be interested in this job please send you CV to Martin Haladej. Thank you.

Kontakt:

Axial Personnel Agency, s.r.o.

Martin Haladej
Telefon: +420 234 715 000