CUSTOMER SUPPORT SPECIALIST with Portuguese

AXIAL PERSONNEL AGENCY s.r.o. je jednou z vedoucích personálních agentur a na českém trhu pracovních míst působí již od roku 1994.
Nabízíme komplexní poradenské služby v oblasti lidských zdrojů a zprostředkování pracovních nabídek v Čechách i na Moravě.

For one of the most established international software companies we are currently looking for suitable candidate for the role of Customer Support assisting clients using their company software. The primary function is to effectively support external end-users and internal stakeholders. Support includes site navigation and system troubleshooting as well as interfacing with other teams to ensure world-class service. Specialists will provide complete satisfaction for all customer interactions. This role is expected to be self-motivated, proactive, and demonstrate a passion for continuous learning.

Juniors or graduates are welcome!

Requirements:

- Working in a customer service call center or help desk environment strongly preferred
- Working with individuals from diverse cultures preferred
- Working within structured time frames that provide limited flexibility
- External and Internal client experience
- Experience with creative problem solving for customers

Job description:

- Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
- Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
- Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits)
- Document transactions in CRM system

We offer:

- Salary 38-42.000 CZK based on previous experience
- Company benefits package (5 weeks vacation, sick days, full paid meal tickets, Multisport card...), annual bonus
- Possible career growth
- Working in an international environment with a strong focus on people development

Should you be interested in this job please send you CV to Martin Haladej. Thank you.

Kontakt:

Axial Personnel Agency, s.r.o.

Martin Haladej
Telefon: +420 234 715 000